1. What is your return or exchange policy?

At this time, all sales are final due to the nature of our handcrafted and small-batch products.
If your order arrives damaged or incorrect, please contact us within 48 hours and we will make it right.

2. How long does shipping take?

Orders ship within 3–5 business days unless noted otherwise on the product page.
Once shipped, you will receive tracking information via email.

3. Do you offer local pickup?

Local pickup may be available for select items or events.
If offered, details will appear at checkout or on the product page.

4. What payment methods do you accept?

VZNz accepts major credit/debit cards, Apple Pay, Google Pay, and Shop Pay (if enabled).
All payments are securely processed.

5. Do you offer wholesale, bulk, or sponsorship partnerships?

For community events, bulk PAKz, or partnership inquiries, please reach out through our Contact Form.
We welcome collaboration with organizations that align with our mission of joy, access, and community empowerment.

6. How can I learn more about your products and safety?

All ingredients, materials, and product details are listed on each product page.
For cosmetics or body-care items, we follow safe formulation and clear labeling practices.

7. What is VZNz?

VZNz is a family of vision-driven brands created by Shaunece’s Visions.
Our mission is to create accessible solutions, joyful products, and community-centered experiences that help families live with more ease, intention, and self-care.

8. Do you accept returns on PAKz kits?

Due to the personal and safety-related items in our PAKz collections, these products cannot be returned.
Please contact us if something is missing or damaged upon arrival.

9. How can I request help with an order?

Use our Contact Form or email us directly—we’ll respond within 1–2 business days.

10. Do you ship internationally?

At this time, we ship within the U.S., but plan to expand as VZNz grows.